Nagorik Host provides a variety of services including web hosting, domain registration, web servers, web design, and development. These services are subject to the terms and conditions outlined below.

Nagorik Host offers the following services:

• Web Hosting: Hosting solutions for personal and business websites.
• Domain Registration: Registration of domain names for your website.
• Web Server Services: Provision of dedicated and shared server options.
• Web Design & Development: Custom design and development services for websites.

• Domain and Hosting Services: Domains and hosting services are delivered instantly, provided there are no technical or payment-related complications. In the rare case of a delay, the activation may take up to 10 to 30 minutes.

• Other Services: For services beyond domain and hosting (such as web design, development, or custom server configurations), delivery may take anywhere from 10 minutes to a maximum of 72 hours, depending on the nature and complexity of the service.

• Manual Payments (Bkash, Rocket, Nagad): If payments are made via manual methods such as Bkash, Rocket, or Nagad, the delivery of services may take 10 minutes to 12 hours depending on the processing time of the respective payment method.

Please note that all service delivery times are contingent on the successful processing of payments and the absence of technical issues.

• Refund Requests:
  Refund requests will not be accepted after 7 days from the date of purchase.

• Domain Refunds:
  No refunds will be issued for domain registrations or domain transfers once the process has been initiated.

• Non-Compliance and Cancellations:
  No refund will be admissible if your service is canceled, suspended, or terminated due to non-compliance with our terms and conditions.

• Post-Renewal Refunds:
  Refund requests will not be accepted once a service has been renewed.

• Cancellation Requests:
  Cancellation requests must be submitted only through the client area. Requests made from any other location (such as email or social media) will not be accepted.

• Reactivation Policy:
  Once a cancellation request has been submitted and processed, the account cannot be re-activated. In such cases, you will need to purchase a new package to re-establish services.

At Nagorik Host, we are committed to protecting the privacy and confidentiality of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information Collection:
   Nagorik Host is the sole owner of the information collected on our website. We collect personal information from users at various points on the website, such as during registration and service requests.

2. Registration Information:
   In order to use Nagorik Host’s services, users must complete a registration form. During registration, users are required to provide certain contact details, including but not limited to:

   • Name
   • Email Address
   • Phone Number

3. Use of Information:
   The information provided during registration will be used to communicate with users about the services offered on our website. This may include updates, support, and promotional offers related to Nagorik Host’s services.

4. Confidentiality:
   All personal information provided by users will be kept strictly confidential and will not be shared with third parties, except as required by law or to fulfill our obligations in providing services to the user.

5. Security:
   Nagorik Host employs industry-standard security measures to protect your personal information. However, we cannot guarantee 100% security, as no data transmission over the internet is entirely secure.

By using Nagorik Host’s website and services, you consent to the collection and use of your information as described in this Privacy Policy.

At Nagorik Host, we are committed to providing continuous support to our customers. Our support services are available 24/7 through the following channels:

• Support Ticket
• Live Chat
• Call Center
• Facebook Messenger

Note:

• Response and solution times may vary depending on the nature of the issue. Some problems may be resolved quickly, while others may require additional time.
• For issues involving third-party services or companies, response times may range from 1 day to 7 days, depending on the third-party company’s response time.

Support Priorities:

• Call Support: We prioritize other forms of support over call assistance. As such, phone calls may not always be answered immediately.
• Live Chat: For faster assistance, we recommend using Live Chat, where you will receive instant responses.
• Support Ticket: For non-urgent inquiries, submitting a Support Ticket is an ideal option. You can expect a response within 10 minutes to 1 hour.

We strive to provide the best customer service experience and appreciate your understanding regarding response times.